The effect of emotional intelligence on burnout and the impact on the nurses’ service quality

Hanafi, Agustina The effect of emotional intelligence on burnout and the impact on the nurses’ service quality. Journal of Economics, Business, and Accountancy , 19 (1). pp. 69-78. ISSN 2087-3735

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      Abstract

      This study attempts to analyze the effect of emotional intelligence on emotional exhaustion and this, in turn, on the quality of hospital care nurse. The subjects were nurses and patients RS RK.Charitas Palembang. This sample was taken using Non- Probability Sampling towards the nurses and patients in the patient units of the hospital Joseph 1 & 2, with the total respondents of 200 people. These were selected as sample and the data analyzed through the process using Structural Equation Model (SEM). It shows that emotional intelligence negatively affects the emotional exhaustion. Furthermore, the emotional intelligence has positive effect on the quality of nursing care. Most importantly, there is a greater direct effect of emotional inte l- ligence towards service quality than the indirect effect through the emotional ex- haustion. Emotional exhaustion negatively affects the quality of nursing services

      Item Type: Article
      Uncontrolled Keywords: Burnout, Emotional Intelligence, and Quality of Nursing Services
      Subjects: H Social Sciences > H Social Sciences (General)
      H Social Sciences > HB Economic Theory
      Divisions: Faculty of Economics > Department of Management
      Depositing User: Muchtar Indana
      Date Deposited: 28 Dec 2016 16:23
      Last Modified: 28 Dec 2016 16:23
      URI: http://eprints.unsri.ac.id/id/eprint/6953

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