Tingkat Kualitas Pelayanan Publik Institusi Pemerintah dalam Perspektif Stakeholders (tinjauan dalam dimensi tangible, competence, credibility, dan accountability)

mirani, dwi and Nomaini, faisal (2011) Tingkat Kualitas Pelayanan Publik Institusi Pemerintah dalam Perspektif Stakeholders (tinjauan dalam dimensi tangible, competence, credibility, dan accountability). In: Prosiding Seminar Nasional Hasil Penelitian Tahun 2011. Lembaga Penelitian Universitas Sriwijaya, Palembang, pp. 797-804. ISBN 978-602-95965-2-6

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    Abstract

    This article is entitled the quality of public service of the government institution viewed from the stakeholders perspectives (an investigation on the tangibility, competence, credibility, and accountability). This is a quantitative and descriptive research survey. The Data was collected by the use of questionnaire. The setting of the research was The Palembang SAMSAT (a Vehicle tax-paying office)Office. The Sample was drawn by simple random sampling technique. There were 50 Respondents. The Research finding has shown that the four types of service (tangibility, competence, credibility, and accountability) are positive (satisfactory). The service is also perceived positive by the respondents on the basis of their age and education respectively

    Item Type: Book Section
    Subjects: J Political Science > JF Political institutions (General)
    Divisions: Faculty of Social and Political Sciences > Department of Public Administration
    Depositing User: Dwi mirani amir
    Date Deposited: 27 Apr 2016 15:57
    Last Modified: 27 Apr 2016 15:57
    URI: http://eprints.unsri.ac.id/id/eprint/6407

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