Analisis Kualitas Layanan Sistem Informasi Menggunakan Metode Servqual

Fathoni, Fathoni (2009) Analisis Kualitas Layanan Sistem Informasi Menggunakan Metode Servqual. In: Konferensi Nasional Sistem & Informatika , 14 November 2009, Bali, Indonesia.

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    Basically, each information system development aims at improving the performance of currently used systems. However, a lot of service qualities from information system development are still in doubt. Therefore, an accurate and trusted method to measure quality of implemented information system service is required. This paper aims at analyzing the use of servqual method in measuring quality of existing information system service. By applying stages described, management will recognize quality level of information system being used and will be able to give correction to improve service quality.

    Item Type: Conference or Workshop Item (Paper)
    Subjects: A General Works > AI Indexes (General)
    Divisions: Faculty of Computer Science > Department of Information System
    Depositing User: Mr. Fathoni cholil
    Date Deposited: 21 Oct 2013 17:49
    Last Modified: 22 Oct 2013 05:50

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