EFFECT OF COMPETENCE AND ORGANIZATION COMMITMENT TO CUSTOMER ORIENTATION OF THE EMPLOYEES PT FERTILIZER ISKANDAR MUDA ACEH (RESEARCH PAPER)

Agustina , Hanafi and Likda Ayu , Likda (2012) EFFECT OF COMPETENCE AND ORGANIZATION COMMITMENT TO CUSTOMER ORIENTATION OF THE EMPLOYEES PT FERTILIZER ISKANDAR MUDA ACEH (RESEARCH PAPER). In: Proceeding MIICEMA. Research Paper Faculty of Economics Unsri, pp. 1203-1214. ISBN 979-587-429-2 (Submitted)

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        Abstract

        The purpose of this study was to determine the effect of Organizational Competence and Commitment to Customer Orientation of the Iskandar Muda Aceh Fertilizer KaryawanPT. Hypotheses tested were (1) There is a significant effect between Customer Orientation competency of the employees of PT Pupuk Iskandar Muda Aceh, (2) There is a significant influence of organizational commitment to the Employee Customer Orientation PT Pupuk Iskandar Muda Aceh, and (3) There is a significant influence between Competence and Organizational Commitment together against the Employee Customer Orientation PT Pupuk Iskandar Muda Aceh. The method used is survey with quantitative methods. The sampling technique used in this study were saturated sample or census, the number of sample of 118 respondents. Statistical analysis was used to test the hypothesis in this study is multiple regression analysis. Calculation process performed by SPSS for Windows version 15. The results of the study are: (1) Competence significant effect on the Employee Customer Orientation PT Pupuk Iskandar Muda Aceh. Competency is determined by the magnitude of the influence of the dimensions of intellectual competence, and social emosioanal, (2) Organizational Commitment significant effect on the Employee Customer Orientation PT Pupuk Iskandar Muda Aceh. The magnitude of the effect is determined by the dimensions of organizational commitment Affective Commitment, Normative Commitment to Continuous and commitment, (3) There is significant influence between organizational competence and commitment jointly to the customer orientation of employees at PT Pupuk Iskandar Muda Aceh Keywords: Competence, Organizational Commitment, Customer Orientation.

        Item Type: Book Section
        Subjects: H Social Sciences > HB Economic Theory
        H Social Sciences > HC Economic History and Conditions
        Divisions: Faculty of Economics > Department of Management
        Depositing User: Dr Agustina Hanafi
        Date Deposited: 22 May 2013 05:54
        Last Modified: 21 Jan 2015 14:15
        URI: http://eprints.unsri.ac.id/id/eprint/2205

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